Refund Policy

Our Guarantee

We want you to be confident upgrading to a paid ZinAIStudio plan. If you're not satisfied, we offer a 7-day money-back guarantee on your first payment for a new subscription.

What's Eligible

You're eligible for a full refund if:

• You request it within 7 days of your first payment for a plan
• You were charged in error or charged twice for the same period (see Billing Errors)
• The Service was materially unavailable to you for an extended period due to an issue on our end

What's Not Eligible

Refunds are generally not provided for:

• Requests made more than 7 days after your first payment
• Renewal charges — once your 7-day window on the initial payment has passed, subsequent automatic renewal charges are final. Cancel before a renewal date to avoid being charged again (see Cancellation vs. Refund)
• Dissatisfaction with AI-generated output quality, stock footage selection, or transcription accuracy — these are inherent, disclosed limitations of an AI-assisted product, not service failures
• Accounts terminated for violating our Terms of Service

How to Request a Refund

To request a refund:

1. Email support@zinaistudio.com from the email address on your account
2. Include your account email and, if you have it, the order/transaction reference from your Paddle payment receipt email
3. Briefly tell us why you're requesting a refund — this helps us improve the product, though it doesn't affect eligibility within the 7-day window

You can also reply directly to the payment receipt email Paddle sends you, which includes its own refund request link.

Processing & Timing

• We review eligible requests within 2 business days
• Once approved, Paddle processes the refund to your original payment method, which typically takes 5–10 business days to appear, depending on your bank or card issuer
• Your plan access is downgraded as soon as the refund is approved, not retroactively for time already used

Cancellation vs. Refund

These are different things. Cancelling your subscription stops future renewal charges — it does not refund a charge that already happened. If you cancel:

• You keep access to your paid plan until the end of the billing period you already paid for
• You will not be charged again after that period ends
• No partial refund is issued for the unused portion of a billing period you cancel mid-cycle

To avoid a renewal charge, cancel before your next billing date — check your plan's renewal date in your account dashboard.

Billing Errors

If you believe you were charged incorrectly — double-charged, charged the wrong amount, or charged after cancelling — contact us immediately. Genuine billing errors are corrected in full regardless of the 7-day window, once verified.

Contact Us

Questions about a charge or a refund request: